Frequently Asked Questions (FAQ)
On this page, you will find the answers to questions we are often asked by our customers about indoor playground equipment, soft play equipment, interactive equipment, trampoline park and ninja course.We hope they are useful. If you are looking for other information about Our Company or Products, please contact our sales department. We will be happy to help you.
Fast Installation
and Delivery to all regions worldwide
100% Customizable
to maximize business value per square meter
24/7 Support
to provide full and continuous customer support
Numerous Design Options
12-Hour / 2D Design & 36-Hour / 3D Design
Turnkey Solutions Worldwide
Safe, Durable, and Fun Indoor Play Areas For Children
Home » FAQs
Q: What service does DreamCatch Playground offer?
- DreamCatch Playground manufactures top-quality playground equipment that complies with ASTM and EN safety standards.
- DreamCatch Playground has an excellent sales team to provide you with pre-sale and after-sales service within 24 hours.
- DreamCatch Playground has a professional design team to provide you a customized design.
- DreamCatch Playground has an experienced installation team to help you install the equipment. Dream Catch delivers one-stop indoor play solutions that accelerate your timeline while maximizing play value per square meter.
Q: Is DreamCatch Playground equipment safe? Whether the products meet any national standards?
Yes. Sure. DreamCatch Playground equipment is very safe to use. DreamCatch Playground sells playground equipment all over the world. Our products are strictly manufactured according to the quality standards of European and American markets. We confirm our raw materials are certified by ASTM and EN safety standards.
Q: Can you arrange shipping?
Yes. We can help you arrange shipping to your destination seaport or your direct address. We provide turnkey solutions worldwide.
Q: Does DreamCatch Playground include installation?
With a global network of 60+ dedicated installation specialists, we deliver turnkey implementation services that transcend borders, ensuring your project operates seamlessly from concept to completion. However, we appreciate that some customers might like to use their own installation teams under our detailed installation drawing maps. Installation cost is calculated separately.
Q: How can I place an order?
Sign contract–Pay deposit–Production–Pay balance–Loading–Delivery.
Q: What about the delivery time?
Delivery time: It is based on the quantity and size of your order. But normally, our production time is 30 working days.
Q: Can we choose the color of the playground equipment?
Yes, we have a series of colors for your option. In addition to our pre-designed play components, our design team lets you create custom play creations unique to your business and brand. They’re engaging for all ages, extremely durable and easy to maintain. All of our playground components and products can be tailored to fit your project. Welcome to contact our sales department.
Q: How much will it cost for DreamCatch Playground to make a design for me?
If you have special requirements with custom complicated new models, it need design fees. Get Quote For Design
Q: How long does it take to get a plan or design?
- It depends on the size of your playground.
- 12-Hour / 2D Design
- 36-Hour / 3D Design
Q: How do I accommodate multiple age ranges in my design?
- Designing playgrounds for multiple age groups lets children play together in the same space while offering different experiences. One effective approach is to incorporate distinct play zones. Including dedicated areas for imaginative play, social interaction, and physical activity ensures kids of varying ages find engaging ways to participate.
- Another key strategy is selecting equipment that appeals broadly. Our adventure play structures, for instance, naturally attract children across different ages, encouraging whole families to join the fun. If you’re planning a multi-age playground, our design team can help tailor the equipment and layout to perfectly suit your needs.
Q: Can I visit DreamCatch Playground's production facility?
Of course. Welcome to our own factory in Guangzhou, China. You can make an appointment with our sales department to visit our factory. We will deliver a special driver to pick you up at the airport or train station so that you can arrive at our factory safely and quickly.
Q: Where is your company located?
- Our company is located in China.
- Address: Room 1301, Building 1, Tianan Headquarters Center, Panyu District, Guangzhou City, Guangdong Province, China
Start your project with
guangdong dream catch recreation equipment co., ltd.
Bring the power of indoor play to your business with Dream Catch. Let’s get started by knowing your requirements, and we’ll get you in touch with the right member of our team.